Refund policy

Return & Refund Policy
Custom Product Policy
Since every item in our store is personalized to your specific requirements (such as embroidered names or logos), they are considered exclusive custom products.
Non-Quality Issues: We cannot accept return or refund requests due to personal preference, incorrect size selection, or other non-quality reasons.
Quality Issues (No Return Required): If the item you receive has manufacturing defects, damage, or embroidery errors, you do not need to send the item back to us. Please contact us within 14 days of receiving your order, and we will arrange a full refund for you.
How to Initiate a Claim
If you receive a defective item, please contact us at mailto:mailto:hello@gegix.com with clear photos of the product and the issue. Once our team confirms the quality issue, we will immediately initiate the refund process. Since no return is required, you do not need to find a courier or pay any shipping fees.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and resolve it for you.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition as received (unworn, unused, with tags, and in its original packaging), and you must provide proof of purchase. Please contact us at mailto:mailto:hello@gegix.com to initiate this process.
Refunds
Once your refund request is approved, we will notify you. The amount will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your refund, please contact us at mail to:hello@gegix.com.